Dear Customers - We offer free shipping on orders above $49.99 CAD, to anywhere in Canada!Subscribers also get 10% off their first order! Subscribe here!
Dear Customers - We offer free shipping on orders above $49.99 CAD, to anywhere in Canada!Subscribers also get 10% off their first order! Subscribe here!

FAQ - Frequently Asked Questions

FAQ – Frequently Asked Questions. If you have any questions, check here before sending us an email! If you don’t see your questions answered here, leave a comment or connect with us here.

How long will it take to get my order?

Most orders ship within 2-5 business days of processing your order. Depending on your location most items should be received within 5 business days from time of shipping.

Orders are normally processed within 1-3 business days from the time of ordering. However, we are always working on shortening that delay of time.  Some very infrequent delays may occur. If your order is large enough, we may arrange a truck for delivery, which takes extra time.

Please note that all orders, because of our industry, have to be manually processed. Our business is different than industries such as electronics, health products and clothing.  Also, large sales and holidays will likely result in slight delays in processing and shipping. Please be assured that will make every effort to see your order is delivered as soon as possible.

Order Status Updates

You will receive and email with status updates for your order every time there is a change in status.  If you need to see the status update of your order, you can login to Tacticalgadgers to check the status in your customer account.  We make every effort to ship your order within 3-5 days of receiving the order.  In the case of restricted firearms, we ship within 3 business days of receiving the

Do you take phone orders?

We do not take orders over the phone. However, if you need customer support we welcome your call at 1.866.960.0045.

What forms of payment do you take?

We accept Visa, Mastercard, Amex and Email Money Transfer. EMT instructions details will be emailed to you after the order is placed based on your selection.

Can I add to an order once it's been submitted?

No, you cannot edit an order once it has been placed.

How do i contact TacticalGadgets for more information and if I have any questions?

We at appreciate your business.  We are working diligently to provide you with the best customer experience while maintaining a high level of efficiency.  This allows us to reduce our operating costs, and pass on the savings to you.  We receive a large number of telephone and email inquiries related to order status, and out of stock product.  There are directions for these questions in this FAQ and as such, we will not answer telephone calls or emails regarding these matters.  Feel free to email us here or call us toll-free weekdays from 7AM-3PM PST at 1.866.960.0045 for all other inquiries.


  1. Matthew Meechan 12 February 2019 at 9:48 pm

    Hello I am having no success placing an order on your site. It keeps giving me an error and says to try again. nothing I do works.
    Is there a problem with your website taking orders?

    1. TacGad Guy 12 February 2019 at 11:29 pm

      This is certainly strange. Thank you very much for mentioning this to us! We are looking in to why this is happening right now.

      1. tim voth 7 March 2019 at 7:32 pm

        Are the ASP style batons genuine ASP?

        1. TacGad Guy 8 March 2019 at 5:08 pm

          Hey Tim,

          Our batons are not from the ASP manufacturer. We get these batons custom made without the branding, so we can offer them at a reduced price. They are very good quality however, and are made in the same style as the ASP batons.

      2. Z 4 October 2019 at 9:13 pm

        Hello could you please tell me if you ship from within Canada or are orders subject to customs checks etc

        1. TacGad Guy 5 October 2019 at 9:58 pm

          Yes, we ship within Canada, to Canadians! Within 5 business days on most orders.

    2. TacGad Guy 12 February 2019 at 11:57 pm

      Hey Matthew,

      We have implemented a temporary fix. Please try again and see what happens.

      We are working on a more permanent solution at this time. Sorry for the inconvenience, and again, thank you for bringing this to our attention!

  2. Manroop Dhanda 20 February 2019 at 5:17 pm

    How long will it take to arrive in surrey bc after order

    1. TacGad Guy 20 February 2019 at 10:16 pm

      Hey Manroop!

      At most, 5 business days. It’s heavily dependant on Canpar’s services, but since we ship out from Maple Ridge, it shouldn’t be that long!


  3. Anthony 26 September 2019 at 11:10 pm

    Hi, I would just like to know how durable the ASP baton is

    1. TacGad Guy 5 October 2019 at 9:58 pm

      Quite durable! Refer to Kyles comment on the ASP Style Expandable Baton! He nailed it!

  4. Andrew 6 April 2021 at 7:41 pm

    Hey, i was wondering, for the Polymer Knuckles, could they actually endure a punch or will they just break in half?

    1. tacticalgadgets_0bh6pi 8 April 2021 at 1:38 pm

      Very strong

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